Shipping policy

ORDER PROCESSING: Please allow 48 Hour to process your order. Expect an email within 48 Hour to let you know your order is on the way!

FLAT RATE SHIPPING Orders are generally shipped within 48 Hour using AusPost Post's delivery standard of 2 - 7 days. Flat rate shipping fee of $15 applies to orders shipping to Metropolitan areas.  

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $15 flat rate shipping to within Australian Metropolitan areas.

Shipping option Estimated delivery time Price 

Standard Shipping	3-7 Standard Business Days	$15
Express Shipping	2-3 Standard Business Days	$20

INTERNATIONAL SHIPPING:

We offer international shipping to Most countries: Please Check at Checkout if we ship to your country! 

Standard Shipping	7-14 Standard Business Days	$25
Express Shipping	5-8 Standard Business Days	$40

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ruwi is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@ruwi.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at hello@ruwi.com.au